We apologize for the inconvenience, but thank you for reaching out to us… Unfortunately, if the lights are flashing red, the charger has ceased proper operation. This could be due to a number of reasons though:
Depending on how long you’ve had the batteries and how long/often you use them, the batteries may be to blame.
- Our batteries are sealed (Ni-MH) Nickel-Metal Hydride rechargeable batteries. To maintain their life expectancy, stored batteries that aren’t used very often should be charged periodically (every couple of months).
- The expected life of the batteries varies depending on use, and designed for between 300 – 500 charge cycles. If the batteries are less than 2 years old and have been used less than this number of cycles, we would be happy to send you some replacements. Simply contact the following to provide your name and address:
PDP Customer Service at 1-800-331-3844
Monday-Friday 7am-5pm Pacific Standard Time
I've used this product for: 1-5 years